Grow Store Managers into Multi-Unit Leaders
The Multi-Unit Manager (MUM) Training Program is Modern Training's program for leaders making the jump from running one location to leading several. Most MUMs are promoted from a general manager or store manager role, and this program builds the skills that role change demands: adapting to each location, leading through other managers, and rounding out leadership beyond a comfort zone.
The Biggest Promotion Is the One Nobody Trains For
New MUMs are usually promoted because they ran one store exceptionally well. Then the job changes underneath them:
Several locations, each with its own challenges
What worked in their store won't transfer evenly, and most new MUMs have little to no experience reading and adapting to different teams, markets, and buildings.
Running the show becomes supporting the show
The best store managers succeed by doing. Multi-unit leaders succeed by developing the managers who do, and few see that switch coming until they're in it.
Leadership skills carry more weight
With less time in any one location, every visit, conversation, and decision has to lead, coach, and align. Skills that were helpful as a manager become essential as a MUM.
Every New MUM Has a Comfort Zone
The facilities hero
Walks the parking lot before ever heading inside.
The finances hero
Goes straight to the office and asks to see the numbers.
The product hero
Heads to the line to jump into production.
The people hero
Works the room, talking with team members as the approachable ally.
None of those instincts are wrong. Each one was the strength that earned the promotion. The problem is what gets missed when every visit starts from the same comfort zone, and the program teaches MUMs to recognize their default, keep it as a strength, and build the rest of the toolkit around it: a full view of operations, finances, product, facilities, and people at every location, every visit.
Built Like Our Other Programs
The MUM program follows the same structure as the rest of our training programs: a documented strategic plan, a workbook that carries the learning path and validations, content matched to the skills the role demands, and a certification that marks the milestone. Custom-built for your concept and culture, and expedited by our prebuilt library.
Common Questions
What is the Multi-Unit Manager Training Program?
It's Modern Training's program for new and rising multi-unit managers. It builds the skills the role change demands: adapting to multiple locations, leading through other managers, and developing a complete leadership toolkit beyond a comfort zone.
Who is it for?
Leaders promoted, or about to be promoted, from a general manager or store manager role into multi-unit responsibility, whether that title is multi-unit manager, area manager, or district leader.
How is multi-unit leadership different from running a store?
Store managers succeed by running the show. Multi-unit managers succeed by supporting it: developing the managers at each location, adapting to each building and team, and leading through others instead of doing it themselves.
How does it connect to your other programs?
It's the top of the talent pipeline. Level 3 of our Leadership for Store Managers program prepares high-performing store managers for the jump, and the MUM program develops them once they've made it.
How do we get started?
Schedule a call or email [email protected]. We'll talk through your multi-unit structure and what the program looks like for your brand.
Develop the Leaders Who Lead Your Managers
Ready to set up your newest multi-unit leaders for the biggest role change of their careers? Let's talk about your bench.
