FAQ

Common Questions About Working with Modern Training

Modern Training is a fractional learning + development (L+D) team for growing and enterprise brands. These are the questions we hear most, about getting started, pricing, content, development, and the technical details.

Working With Us

How do we get started?

Let's start with a conversation. Email us at [email protected] or schedule a time to meet about your goals and our services.

How fast can we start?

Tomorrow. Next week. Q2 of next year. We move at the speed you need from us.

Are discovery conversations free?

Yes. We love to talk and learn about potential clients. Schedule time to meet or message us at [email protected].

How involved do we need to be during development?

It's up to you. Some clients prefer to collaborate closely on each milestone, while others want a lighter touch. Either way, we manage timelines, communication, and deliverables so the process stays smooth and efficient.

Do you help with learning strategy or just content creation?

Both. Some clients come to us with existing materials and strategies, and we help shape them into a clear plan, complete with structure, content, implementation, and reporting. Some show up asking for help getting started or turning a vision into reality. And some simply tell us exactly what they need and when they need it, so we can act as an extra pair of hands.

Can you help our teams adopt AI?

Yes. Our AI Services train your AI on what your company knows and teach your teams to use it with confidence, through the AI for Work curriculum, hands-on mentoring, and ready-to-install Knowledge Bases.

Pricing + Project Flow

How much does prebuilt or custom content cost?

Prebuilt content is available for immediate licensing. Contact us for current pricing and volume discounts. Custom content pricing depends on scope and format. We've built everything from quick course updates to 18-month initiatives with video, interactive courses, job aids, leader guides, and graphics. The more we learn about your needs, the more accurate and tailored your quote is.

How does billing work?

We offer fixed project pricing spread over the project term, hourly support, and, most commonly, a mix of both. Flexibility is important to us. Let us know how billing would work best for you.

How long does it take to build a custom course?

Most projects take 2 to 8 weeks from kickoff to completion, depending on scope. Larger initiatives and content quantities take longer.

What does a typical project timeline look like?

We align early on milestones for scripting, design, and review cycles. You'll always know what's in progress and what's next. No surprises, just steady progress.

Content + Customization

Do you offer both prebuilt and custom content?

Yes. We create fully custom content and offer a growing library of prebuilt courses and other content that can be branded and adapted to your organization. We also have a platform dedicated to craft beer sales training at Hopsonomy.

Can you brand or customize prebuilt courses for us?

Absolutely. We can match your logo, colors, fonts, and tone, or go deeper by adding custom examples, policies, or videos. It's the fastest way to launch professional, on-brand training.

Can you work with our existing training content?

Yes. We can evaluate what you already have and identify where you need updates and where we can fit in new content. We can update or totally transform existing materials like PowerPoints, PDFs, SOPs, eLearning courses, videos, and any other content types.

Do you offer complete training programs, not just courses?

Yes. Our Programs are complete, role-based training programs: Certified Trainer, Hourly, Supervisor, Manager (MIT), Multi-Unit Manager, Leadership for Store Managers, and New Store Opening.

Can you support multiple languages?

Yes. We've developed multilingual training for global brands, handling translation, localized graphics, and culturally relevant scenarios, all in-house.

Are your courses accessible?

They are. We follow accessibility best practices, including closed captions, alt text, proper contrast, and keyboard navigation, so every learner can engage effectively.

Design + Development

Do you produce videos?

Yes. We produce live footage videos, animated videos, and AI videos, with workflow options across pre-production, onsite production, and post-production.

How do you collaborate with clients during development?

We use ClickUp to give you on-demand access to the status of each deliverable, and it keeps all project-related communication in one place. We also use Google Workspace, Zoom, Microsoft Teams, Review 360, and Calendly, all of which help us work efficiently with your team.

What design tools does your team use?

We create most of our content using Articulate Storyline + Rise 360, the full Adobe suite, AI tools like Claude, and AI video tools like HeyGen. We can also create with any content tools you already use.

What makes your courses engaging?

We use storytelling, real-world scenarios, and familiar visuals to keep learners involved. Every course is built to feel relevant, interactive, and action-oriented.

Do you use AI or automation in development?

We use AI tools daily, and every deliverable is reviewed and refined by our human team members to meet Modern Training standards.

Technical + Value

Will your courses work with our LMS?

Yes. Our interactive courses are SCORM- and xAPI-compliant. For platforms that don't host that type of content, we can author in-app.

Can you help us set up or manage our LMS?

Yes. We frequently assist with platform selection, setup, migration, admin, content uploads, and learning path configuration in systems like Opus and Zipline, and we quickly learn how to use your specific LMS.

How do you protect our data and content?

All learner and content data is securely stored with industry-standard encryption.

What makes Modern Training different from other companies?

We come from operations, continuing that passion for execution and service, and knowing what makes training move from concept to sustainable execution in the field. We work as if we're in the building with you, serving you as needs arise and learning your brand and operations deeply. We are relationship-focused, providing credibility, quality assurance, consultation, and a good amount of humor to our interactions.

Still Have a Question?

Ask us directly. We answer fast, and discovery conversations are free.