A Complete Leadership Program Built for the People Who Run Stores
Leadership for Store Managers is Modern Training's prebuilt, leveled leadership program for retail, food + beverage, and services. It builds skills over three levels, from new supervisors to multi-unit leaders, through more than 50 courses we brand and customize for your operation.
New Managers Execute Tasks Without Knowing Why
You've seen it: making labor cuts when told to, completing checklists without understanding objectives, and putting admin before people. What they're missing is the connection between management and leadership.
The best store leaders know that clear communication, strong teamwork, and a focus on shared goals lead to greater success. That's the kind of leadership we teach. This program is built for operators, teaching them how to focus, lead, and be of service to their teams and customers in the moment.
Three Levels, One Talent Pipeline
Each level awards a brand-specific certification, so your people earn credentials as they climb and you build a talent pipeline you can see.
Level 1
Supervisors and new managers
Level 2
High-performing managers and new store managers
Level 3
High-performing store managers and new multi-unit managers
What the Program Covers
More than 50 prebuilt courses across four groups:
Operational Excellence
Run a tight, consistent operation and scale it across stores. Courses cover shift flow, time management, crisis response, food safety leadership, financial coaching, root-cause problem solving, change leadership, and more.
Customer Experience
Coach the moments that shape every customer's experience. Courses cover coaching customer interactions and service standards, customer recovery, online reviews, satisfaction metrics, and creating memorable experiences.
Leading People
Build trust, accountability, and a team that wants to perform. Courses cover coaching conversations, feedback, conflict resolution, flexible leadership, delegation, recognition, empathy, and leading multi-generational teams.
Developing People
Grow your bench and build a lasting learning culture. Courses cover developing leaders, onboarding, cross-training, building trainer communities, connecting training to performance, and creating a learning culture.
No courses match your search. Try a different term, or ask us — if we don't have it, we build custom.
Operational Excellence
20 coursesTeam Meetings
Level 1Understand the purpose of team meetings to inform, focus, and energize. Explore various types of meetings, such as pre-shift groups, pre-shift individuals, rollouts, and annual full-team sessions, and learn how to prepare for and run effective meetings.
What you'll learn
- Describe the purpose of team meetings: inform, focus, energize.
- Identify types of meetings: pre-shift groups, pre-shift individuals, rollouts, annual full-team.
- Prepare for and run meetings.
Time Management
Level 1Learn task prioritization techniques, implement daily planning strategies for peak performance, set goals for success, and discover ways to simplify tasks and avoid obstacles to maximize productivity.
What you'll learn
- Demonstrate how to sort tasks for time management.
- Implement daily plans.
- Set goals.
- Simplify tasks and avoid obstacles.
Managing a Crisis in Stores
Level 1Recognize, respond to, and recover from crisis situations. Learn how to prepare for crises in advance and take the necessary steps to manage recovery effectively.
What you'll learn
- Recognize and respond to crisis situations.
- Prepare for crises ahead of time.
- Recover from a crisis.
Sustaining Operational Excellence
Level 1Explore the core principles that keep store operations running smoothly. Define Operational Excellence and learn how consistency, safety, and communication impact every shift.
What you'll learn
- Define Operational Excellence in a store setting.
- Identify key pillars of effective operations (safety, speed, consistency, and communication).
- Recognize the role of a leader in upholding daily operational standards.
- Understand how frontline decisions directly impact customer experience and team performance.
Leading Performance: Food Safety + Sanitation
Level 1Learn the essential practices that protect customers and team members, including food safety principles, sanitation routines, and the daily habits that keep your operation compliant and clean.
What you'll learn
- Identify basic food safety principles, including time and temperature controls.
- Recognize sanitation protocols that prevent contamination and illness.
- Understand the importance of handwashing, cleaning schedules, and food storage standards.
- Recall the consequences of failing to meet safety and sanitation expectations.
Leading Performance: Opening, Shift Change, and Closing
Level 1Understand how opening and closing procedures drive consistency, reduce errors, and set your team up for success every day.
What you'll learn
- Recall the essential tasks included in opening and closing checklists.
- Identify the operational risks of incomplete or skipped procedures.
- Understand the role of accountability and verification in daily routines.
- Recognize how effective open/close routines set the tone for the next shift.
- Set clear standards for who does each task and when, and coach your team to meet them.
Managing Shift Flow
Level 1Learn how to keep the shift moving from open to close, avoid bottlenecks, and adjust as business changes.
What you'll learn
- Define what shift flow means in a store environment.
- Recognize the leader's role in managing transitions between dayparts, like morning to evening.
- Identify common disruptions to shift flow and strategies to reduce them.
- Understand how proactive communication and task pacing keep operations running smoothly.
Maximizing Shift Potential
Level 2Learn how to place team members where their strengths count, manage pacing, and improve performance in real time so every hour of the shift adds value.
What you'll learn
- Apply scheduling and deployment strategies to match team strengths to peak business periods.
- Analyze shift pacing and labor usage to identify opportunities for real-time optimization.
- Recognize how coaching in the moment supports performance and customer experience.
- Evaluate shift results to adjust deployment and training approaches.
Optimizing Product Flow
Level 2Get the right product at the right time. Learn how to align prep, inventory, and ordering practices with real-time demand to avoid overproduction and stockouts.
What you'll learn
- Apply par levels and prep guides to guarantee product availability throughout the shift.
- Identify common inventory issues, like over-prep, under-prep, and misrotation, and their operational impact.
- Analyze prep and inventory trends to adjust ordering and staffing strategies.
- Recognize how misalignment in prep flow affects both service and product cost.
Optimizing Workflows
Level 2Explore how layout, task design, and movement patterns affect speed and performance, and how small adjustments drive big results.
What you'll learn
- Identify high-frequency tasks that create bottlenecks in customer service or operational flow.
- Apply basic time and motion principles, like reducing steps and batching tasks, to improve task efficiency.
- Analyze current workflows for opportunities to streamline without cutting corners.
- Understand how environment layout and station setup contribute to team performance.
Sustaining Standards Across Stores
Level 3Learn how to uphold brand standards across multiple locations, keep operations consistent, and drive accountability across teams.
What you'll learn
- Analyze key drivers that lead to operational inconsistency across locations.
- Evaluate how leadership behaviors impact the sustainability of SOPs.
- Identify systems and routines that reinforce accountability across multiple teams or stores.
- Create a strategy to align teams around common operational goals and brand standards.
Leading Management Teams
Level 3Move from managing tasks to leading operations. Learn how to interpret performance data, coach for results, and lead high-functioning teams with a systems mindset.
What you'll learn
- Evaluate the effectiveness of current operational leadership structures.
- Apply coaching and delegation strategies to empower others in executing operations.
- Analyze team performance metrics to inform leadership interventions.
- Create a store-specific operational roadmap that aligns with brand goals and team strengths.
Coaching Financial Performance
Level 3Build financial fluency across your team. Learn how to coach store managers and future leaders with tools, conversations, and routines that make financial performance part of their daily mindset.
What you'll learn
- Identify and support positive behaviors and results.
- Assess specific causes of negative results.
- Clarify expectations and set short-term financial goals.
- Provide direction and tools.
- Follow up on progress and continue support.
- Evaluate the impact on behavior and metrics.
Leading Through Crises
Level 3Learn how to respond with clarity when the unexpected hits, and manage operational crises in staffing, safety, or systems with calm, confident leadership.
What you'll learn
- Identify common types of operational crises, like equipment failure, supply chain disruption, and labor shortages.
- Analyze response plans and evaluate their effectiveness under pressure.
- Apply decision-making models to manage high-risk, high-stakes scenarios calmly and effectively.
- Create a proactive crisis response plan tailored to store-specific vulnerabilities.
Scaling Operational Excellence
Level 3Build operations that scale. Grow and replicate excellence through structured systems, people development, and innovation.
What you'll learn
- Evaluate the scalability of current operational systems as the business grows.
- Identify processes that must evolve to support multi-unit consistency.
- Analyze leadership bandwidth, tech, and training needs to scale operations without dilution.
- Create a scalable operational playbook or guide for future leaders and locations.
Problem-Solving Basics
Level 1Learn the fundamentals of identifying and addressing everyday issues in the store. Follow a simple problem-solving process that helps you recognize when quick fixes aren't enough.
What you'll learn
- Define what effective problem-solving looks like in a store setting.
- Recognize the difference between reacting and responding to common issues.
- Identify the stages of a basic problem-solving process.
- Recall common pitfalls that escalate small problems into larger ones.
Finding the Root Cause
Level 2Solve recurring problems for good. Learn how to dig past symptoms and find the real reasons problems happen.
What you'll learn
- Apply the "5 Whys" and other root cause analysis techniques to recurring issues.
- Distinguish between surface symptoms and root causes in operations or customer service.
- Analyze past problem patterns to prevent recurrence.
- Recognize when a recurring issue signals a systemic breakdown.
Change Leadership
Level 3Build buy-in when you roll out a new process. Explore how to lead teams through change with clarity, empathy, and accountability.
What you'll learn
- Identify the emotional and behavioral challenges of change in store teams.
- Analyze readiness factors before rolling out change.
- Evaluate how communication, training, and modeling affect adoption.
- Create a basic change leadership plan tailored to your store.
Leading Through Disruption
Level 3Prepare for high-impact disruptions, and guide your team through tough moments with transparency, calm, and purpose.
What you'll learn
- Analyze past disruptions, like staffing, supply chain, and tech issues, for resilience lessons.
- Apply real-time prioritization and communication skills in chaotic environments.
- Evaluate how transparency and empathy impact team performance during disruption.
- Create a response playbook for common high-impact disruptions.
Driving Innovation in Operations
Level 3Learn how to find opportunities to innovate, from service flow to staffing models, pilot ideas, and turn small experiments into wins you can scale.
What you'll learn
- Identify areas in the store ripe for innovation (tech, process, service).
- Evaluate small experiments or pilots using ROI or efficiency data.
- Collaborate with cross-functional peers to share and scale improvements.
- Create a pitch or proposal for an operational innovation that supports KPIs.
Customer Experience
9 coursesReplying to Online Reviews
Learn how to manage and respond to online reviews to build customer trust, improve operations, and boost your store's online visibility. Learn strategies for responding to both positive and negative reviews and how to follow up with your team to enhance performance.
What you'll learn
- Learn how online reviews impact customer decision-making, SEO, and your business's success.
- Differentiate between positive and negative reviews.
- Use appropriate response strategies for reviews.
- Follow up with your team to improve performance.
Coaching Customer Interactions
Level 1Learn to recognize and coach the key moments that shape the customer experience, including the behaviors, tone, and body language that make the difference.
What you'll learn
- Identify the key moments of customer interaction.
- Recognize the behaviors that demonstrate attentiveness, respect, and hospitality.
- Understand how tone, timing, and body language influence customer perception.
- Describe the role of consistency in delivering positive customer interactions.
Anticipating Customer Experience Breakdowns
Level 1Treat customer complaints as opportunities to improve. Discover how to reframe complaints and respond proactively to customer experience breakdowns.
What you'll learn
- Understand why customer complaints are valuable feedback opportunities.
- Identify the emotional and practical needs behind common complaints.
- Recall techniques for de-escalating frustration and reframing the experience.
- Describe ways to follow up with customers after resolving a complaint.
Coaching the Customer Experience
Level 2Learn how to coach team members during and after service interactions to build consistency, confidence, and care in every customer moment.
What you'll learn
- Identify key coaching moments during service that impact the customer experience.
- Apply techniques for giving real-time feedback to team members in customer-facing situations.
- Analyze service interactions to coach team members toward improvement.
- Support consistent customer service behaviors through modeling and feedback.
Coaching Service Standards
Level 2Learn how to introduce, reinforce, and coach service expectations that match your brand values and customer needs, so your team delivers consistent service.
What you'll learn
- Collect customer feedback and observe regular service periods.
- Identify the reason behind the service "miss."
- Spot service behaviors that need coaching.
- Coach team members on individual performance and commitment.
- Make plans to improve team member service.
Elevating the Customer Journey
Level 2Learn how to spot opportunities in the customer journey to improve flow, remove friction, and deliver an experience that stands out from start to finish.
What you'll learn
- Map the customer journey from arrival to departure and identify touchpoints.
- Recognize opportunities to enhance emotional and sensory elements of the experience.
- Analyze how small improvements at key moments can lead to greater customer satisfaction.
- Apply team-led initiatives to elevate one step in the customer journey.
Using Customer Feedback for Improvement
Level 2Learn how to collect, interpret, and act on customer feedback, and turn it into meaningful improvements for your team and location.
What you'll learn
- Interpret structured (surveys) and unstructured (reviews, conversations) customer feedback.
- Identify trends in feedback that point to operational or behavioral gaps.
- Apply a simple method, like root cause analysis or "5 Whys," to investigate negative feedback.
- Recommend one actionable change based on a recurring customer concern.
Improving Customer Experience Metrics
Level 3Track Overall Satisfaction (OSAT) scores and other metrics to spot trends, and lead changes that boost customer satisfaction and team performance.
What you'll learn
- Interpret Overall Satisfaction (OSAT) scores in the context of broader customer experience metrics.
- Analyze performance trends and pinpoint drivers of low or high OSAT scores.
- Evaluate team and operational practices that influence customer satisfaction.
- Formulate data-informed coaching or operational strategies to improve OSAT outcomes.
Creating Memorable Customer Experiences
Level 3Explore how emotion, surprise, and connection turn good service into moments customers remember, which drives loyalty and word-of-mouth.
What you'll learn
- Define what makes a customer experience memorable beyond meeting expectations.
- Identify emotional triggers that influence long-term customer loyalty.
- Evaluate how storytelling, surprise, and personalization can differentiate your service.
- Create a strategy for building a team culture that prioritizes memorable experiences.
Leading People
17 coursesBuilding Accountability
Set and communicate clear operating standards, lead by example to build a culture of accountability, master coaching conversations, document performance issues effectively, and recognize when termination is necessary.
What you'll learn
- Identify operating standards.
- Communicate and maintain standards.
- Lead by example and create a culture of accountability.
- Conduct coaching conversations and follow best practices.
- Document performance issues.
- Identify when to terminate.
Delivering Coaching Conversations
Learn how to have effective coaching conversations that help your team grow. Give constructive feedback, handle defensive reactions, and follow up to keep improving.
What you'll learn
- Conduct coaching conversations by recognizing positive behaviors and connecting them to the individual's goals.
- Provide clear, constructive feedback that includes both strengths and areas for improvement.
- Use active listening techniques to fully understand team members' perspectives before responding.
- Remain calm and empathetic, especially when addressing defensive reactions during feedback.
- Follow up regularly with team members to reinforce positive changes and promote continuous improvement.
Resolving Conflicts
Discover effective conflict management strategies, learn best practices for conflict resolution etiquette, and follow a structured conflict resolution process to address and resolve disputes constructively.
What you'll learn
- Demonstrate effective conflict management strategies.
- Use best practices for conflict resolution etiquette.
- Follow a structured conflict resolution process.
Flexible Leadership
Understand why different people require different leadership styles, learn to read people and apply the appropriate leadership style based on their ability and attitude, provide the right level of instruction and guidance, and develop strategies to remember and use flexible leadership styles at work effectively.
What you'll learn
- Identify why different people require different leadership styles.
- Read people and use the right leadership style.
- Identify and react to different levels of ability and attitude.
- Use instruction and guidance to coach team members.
- Use flexible leadership styles at work.
Leadership Essentials
Compare management and leadership styles, master productive conversation techniques, learn how to remove obstacles for your team, and embody optimism and integrity while developing the skills of an effective leader.
What you'll learn
- Compare management and leadership.
- Use productive conversation techniques.
- Practice awareness, vision, and energy.
- Remove obstacles for your team.
- Demonstrate optimism and integrity.
- Demonstrate skills of effective leaders.
Manager Communication Essentials
Discover the impact of effective communication, identify common obstacles, understand the definition and guidelines for active listening, and learn how to use various communication tools to enhance clarity and collaboration in the workplace.
What you'll learn
- Describe the impact of effective communication.
- Identify obstacles to effective communication.
- Define and follow guidelines for active listening.
- Use communication tools.
Manager Meetings
Learn how to run effective and engaging weekly manager meetings. Learn how to structure meetings, what key information to share, and best practices to keep your team aligned and productive.
What you'll learn
- Plan and structure weekly manager meetings.
- Identify key information to share during meetings.
- Facilitate productive discussions and team collaboration.
- Implement best practices for keeping meetings on track and engaging.
Motivating and Coaching
Explore the benefits of motivating and coaching team members, learn to balance these approaches, understand the foundations of effective coaching conversations to improve performance, and engage in scenario-based training exercises to enhance coaching skills.
What you'll learn
- Identify the benefits of motivating and coaching team members.
- Balance motivating and coaching.
- Understand the foundations of effective coaching conversations to improve performance.
Recognizing and Rewarding Others
Develop personalized recognition strategies, set strategic goals for meaningful recognition, promote positive behaviors through tailored recognition efforts, and implement effective reward strategies to boost team engagement and motivation.
What you'll learn
- Develop personalized recognition strategies.
- Demonstrate strategic goal setting for recognition.
- Promote positive behaviors through recognition.
- Implement effective reward strategies for team engagement.
Leading with Gratitude
Discover how practicing gratitude enhances leadership. Learn to foster a positive work environment, boost team morale, and strengthen relationships by showing appreciation and recognizing team contributions.
What you'll learn
- Understand the impact of gratitude on leadership and team dynamics.
- Practice expressing gratitude to motivate and inspire your team.
- Create a culture of appreciation that improves performance and engagement.
Delegating with Confidence
Level 1Delegate tasks to free up your time and grow your team. Learn how to choose the right person, assign tasks clearly, and follow through with support.
What you'll learn
- Understand the purpose and benefits of delegation in team management.
- Identify tasks appropriate for delegation based on team roles and readiness.
- Communicate delegated tasks.
- Resolve common barriers to effective delegation.
Giving and Receiving Feedback
Learn how to master balanced feedback delivery, recognize the pitfalls of unbalanced feedback, apply best practices in feedback exchange, use the Situation-Behavior-Impact (SBI) feedback model, and develop techniques for receiving feedback with openness and receptivity.
What you'll learn
- Master balanced feedback delivery.
- Understand the pitfalls of unbalanced feedback.
- Use best practices in feedback exchange.
- Use the Situation-Behavior-Impact feedback model.
- Receive feedback with an open mind.
Building Trust as a New Leader
Level 1Earn your team's trust through everyday actions. Discover simple, practical ways to build credibility, create psychological safety, and establish yourself as a dependable leader.
What you'll learn
- Understand the role of trust in team engagement and performance.
- Identify specific behaviors that build or break trust with team members.
- Recognize the importance of consistency, follow-through, and fairness in leadership.
- Apply basic strategies to repair damaged trust with team members.
Leading with Empathy
Level 1Learn how to recognize emotions, respond with care, and lead with empathy in a way that supports both your team's well-being and your business goals.
What you'll learn
- Define empathy in a leadership context and its impact on team culture.
- Recognize emotional cues and stress signals in team interactions.
- Apply simple empathy techniques to daily conversations and decisions.
- Describe the difference between empathy and over-accommodation.
Building Bench Strength
Level 3Learn how to spot potential in your team, develop it with intention, and build a leadership bench that supports your store's growth and stability.
What you'll learn
- Define what bench-building means in a store leadership context.
- Identify team members with potential for growth and leadership.
- Apply a succession planning model to prepare future leaders.
- Evaluate current team capability and development gaps.
Leading Multi-Generational Teams
Level 3Learn how to work across generational differences, find shared values, and lead a team with diverse perspectives and needs.
What you'll learn
- Understand generational perspectives on work, communication, and recognition.
- Analyze how generational diversity affects team dynamics and customer service.
- Apply inclusive leadership strategies that resonate across age groups.
- Adapt communication, feedback, and motivation to meet diverse team needs.
Aligning Teams with Company Culture
Level 3Explore how to shape team culture, deepen engagement, and build resilience while you align your leadership approach with business strategy.
What you'll learn
- Evaluate team culture and its alignment with organizational values.
- Analyze high-performing teams to identify what drives retention and engagement.
- Create strategies to increase team resilience, autonomy, and peer accountability.
- Champion a leadership approach that integrates business goals with team wellbeing.
Developing People
11 coursesDeveloping Leaders and Teams
Explore strategies for fostering team growth and development, learn the importance of succession and career path planning, use continuous training, and implement cross-training to enhance team versatility and capability.
What you'll learn
- Develop strategies for fostering team growth and development.
- Practice succession and career path planning.
- Use continuous training to develop your team.
- Cross-train team members.
Driving Learning Engagement
Learn how to engage your team in continuous learning, leading to improved performance, retention, and job satisfaction. Develop strategies for prioritizing training, personalizing learning experiences, and building a culture of everboarding to drive engagement and success.
What you'll learn
- Identify how your business benefits from high engagement with learning.
- Prioritize training.
- Personalize learning for each team member.
- Measure the impact of current training programs.
Empowering Hourly Team Members
Grow team members' knowledge of operations and clarify the decisions they can make, building the problem-solving skills to speak up when they notice conflicts with service, safety, or production standards.
What you'll learn
- Determine benefits of empowered team members.
- Develop allowable decisions and establish business priorities.
- Demonstrate communication and problem-solving skills.
- Empower team members to speak up when they see something that conflicts with service, safety, or production standards.
Connecting Training to Performance
Learn how to connect training directly to measurable business outcomes. Explore how to identify performance gaps, design targeted training plans, and evaluate whether training is actually moving the needle on performance.
What you'll learn
- Identify performance gaps that need training solutions.
- Create a performance-based training plan for a team member.
- Evaluate training outcomes against business performance metrics.
The Manager's Role in Training
Lead effective team training by making sure team members have the right tools, certified trainers, and a focus on onboarding, cross-training, and continuous development. Learn how to develop team members before promotion to set them up for success.
What you'll learn
- Use the right tools and resources for training.
- Identify and engage Certified Trainers.
- Complete onboarding for every new hire.
- Lead cross-training for team flexibility.
- Support ongoing development to prepare team members for promotion.
Engaging New Team Members
Level 1Learn why structured onboarding matters, what new hires need most in their first days, and how you set the tone for their long-term success.
What you'll learn
- Understand the connection between effective onboarding and retention.
- Identify what team members need to feel welcome, informed, and capable on Day 1.
- Recognize the leader's role in creating a structured and supportive onboarding experience.
- Recall key elements of a successful onboarding plan.
Cross-Training Strategies
Level 2Cross-training builds flexibility and retention. Learn how to design a cross-training plan, choose the right people, and measure success.
What you'll learn
- Understand the business and team benefits of cross-training.
- Identify roles and tasks that are well-suited for cross-training efforts.
- Apply a phased approach to train team members across positions effectively.
- Evaluate readiness and interest when selecting cross-training candidates.
Building a Flexible Workforce
Level 2Build a flexible team that handles changing schedules and customer traffic. Learn how to balance training, planning, and role rotation while you protect quality and morale.
What you'll learn
- Define what flexibility means in a store team setting.
- Identify operational benefits of a cross-trained, multi-skilled team.
- Apply scheduling and role rotation strategies that support flexibility.
- Recognize how communication and planning support flexibility without burnout.
Building a Trainer Community
Level 3Your trainers shape your culture. Define what strong in-store training looks like and how to prepare team members to teach, observe, and coach effectively.
What you'll learn
- Define the key responsibilities and standards of a certified in-store trainer.
- Apply adult learning principles to deliver engaging and effective training.
- Demonstrate how to coach, observe, and assess new hires or cross-trained team members.
- Evaluate peer trainer readiness using observation and feedback tools.
Creating a Sustainable Training Program
Level 3Build consistent, repeatable training systems that support long-term development at every level of your team.
What you'll learn
- Analyze existing training processes for gaps, inconsistencies, or inefficiencies.
- Create systems that keep training documented, consistent, and repeatable.
- Develop tools like checklists, trainer guides, and refresh schedules to support sustainability.
- Align your training program with long-term team and business goals.
Creating a Learning Culture
Level 1Learn how to make learning part of everyday operations by encouraging curiosity, knowledge sharing, and personal growth.
What you'll learn
- Define what a learning culture looks like in a store setting.
- Recognize how leaders set the tone for continuous learning and curiosity.
- Identify behaviors that encourage team members to ask questions and seek growth.
- Describe ways to make learning part of daily operations beyond formal training.
Pay Once, Train Forever
The program is available as a one-time purchase with a lifetime license: unlimited learners, no content subscriptions. Our ongoing services are available on-demand.
Optional Supporting Services
The program is more than course content. Add the delivery support that fits your operation, from live facilitation to a certification process your team owns.
Instructor-led (onsite or remote)
We can facilitate sessions, delivered by people who know the business and speak your language.
Train the Trainer
Resources and a certification process, including leader's guides, to own this program long-term inside your organization.
Why You'll Love It
Scalable + customizable. We start with our core program for multi-unit brands and collaborate with you to align it with your systems, culture, and team structure.
High-frequency leadership. Store managers encounter more opportunities for leadership in a shift than people in typical corporate roles do. This program teaches the agility to be ready for those opportunities.
Leadership that drives profitability. Your managers learn how to connect leadership behaviors to business outcomes like labor, turnover, customer satisfaction, and profitability.
Leading while managing. Management and leadership aren't the same thing, but they often happen at the same time. We help shift leaders and managers apply leadership skills while executing management tasks.
Hands-on and practice-driven. Workshops, activities, assessments, and feedback loops are designed to drive application, not just theory.
Comparable to enterprise-level leadership programs. Build the same skills found in off-the-shelf products, tailored to the pace, pressure, and personality of your industry.
Common Questions
What is Leadership for Store Managers?
It's Modern Training's prebuilt, leveled leadership program for store operations. More than 50 courses build skills over three levels, from new supervisors to multi-unit leaders, and we brand and customize it all for your operation.
Who is the program for?
Operators in retail, food + beverage, and services. Level 1 serves supervisors and new managers, Level 2 serves high-performing managers and new store managers, and Level 3 serves high-performing store managers and new multi-unit managers.
How is it different from off-the-shelf leadership training?
It builds the same skills found in enterprise-level products, tailored to the pace, pressure, and personality of running stores. Store leaders practice leading in the moment, during real shifts, not just in a classroom.
Can we customize it for our brand?
Yes. We start with the core program, then align it with your systems, culture, and team structure, and brand it as yours. Certifications are awarded under your brand.
How is it priced?
One-time purchase, lifetime license, unlimited learners, no content subscriptions. Ongoing services like instructor-led facilitation are available on-demand.
Can you deliver the training for us?
Yes. We can facilitate instructor-led sessions onsite or remote, delivered by people who know the business and speak your language. Or we can set you up to own it: our Train the Trainer option includes resources, leader's guides, and a certification process for your organization.
Will it work with our LMS?
Yes. Our courses are SCORM- and xAPI-compliant, and we can author in-app for platforms that don't host that content.
How do we get started?
Schedule a call or email [email protected]. We'll walk you through the program, the levels, and what customization looks like for your brand.
Build Leaders Who Run Great Stores
Ready to grow supervisors into store managers and store managers into multi-unit leaders? Let's talk about your bench.
