Training Built for Retail Teams

Course List

Updates coming soon. Contact us for more information!

Security + Physical Safety

Active Shooter Response
Don’t Get Scammed
Preventing Theft
PCI and Personal Data
Cyber Security Basics
Emergency Procedures
Fire Safety and Prevention
Illness and Injury Basics
Ladder Safety
Physical Safety
Slips, Trips, and Falls
Fall Protection
Machine Guards
Electrical Safety
Box Cutter Safety
Chemical Handling
Forklift Safety
Hand Safety
Pallet Jack Safety
Interacting with Unhoused People

Customer Experience

Customer Service Basics

Active Listening

Starting Conversations

Phone Etiquette

Understanding Customer Types

Helping ADA Customers

Anticipating Customer Needs

POS + Operational Basics

POS Basics
Handling Cash
Promotions and Discounts
Returns and Exchanges
Opening and Closing the Register
Age-Restricted Sales
Opening the Store
Closing the Store
Daily Task Management

Merchandising and Inventory

Receiving Best Practices
Storage and Rotation
Stocking and Restocking Basics
Planograms
Display Setup and Maintenance
Using Inventory Tools
Inventory Counts and Preparation
Tracking Stock and Shrink

Product Knowledge

Industry + Product Vocabulary
Common Materials and Their Qualities
How to Read Tags, Labels, and Packaging
Identifying Key Product Features + Benefits
Comparing Products
New Arrivals + Seasonal Products
Warranty, Returns, and Care Information

Sales Skills

Brand Storytelling
Discovering Customer Needs
Recommending the Right Product
Recommending Add-On Sales
Cross-Selling Techniques
Talking About Price + Value
Building Trust Through Product Knowledge
Selling with Promotions and Discounts
Selling Through Product Demos or Try-Ons
Relationship-Based Selling
Leveraging Loyalty Programs

Diversity, Equity, and Inclusion

Diversity, Equity, and Inclusion Basics
Unconscious Bias
How DEI Strengthens Workplaces
LGBTQIA+ Inclusive Workplaces
Inclusive Spaces for Guests

HR + Compliance

Employment Law
Engaging Team Members During Orientation
Engaging Hate Groups and Other Unwanted Guests
Risk Management
Wage and Hour
Workers’ Comp
De-Escalating Conflicts
Bullying in the Workplace
Fair Workweek Laws
Interviewing Best Practices
Lowering Turnover
Terminating Team Members
Confronting Discrimination
Dealing with Aggressive Behavior
Government Inspections and Licenses
Repair and Maintenance

Discrimination + Harassment in the Workplace

Discrimination Prevention
Harassment Prevention
Sexual Harassment Prevention
Abusive Conduct Prevention
Hostile Work Environments
From Bystander to Upstander
Taking Action and Reporting Discrimination + Harassment
Retaliation Prevention
Creating Great Workplaces

Finance

Handling Cash
Inventory Best Practices
Labor Management
Manager Math
Sales Forecasting
Scheduling
Placing Orders
Counting Money
Payroll and Accounting
Engaging Vendors
Managing Purchasing
Physical Inventory Management

Leadership: Operational Excellence

Team Meetings
Time Management
Sustaining Operational Excellence
Leading Performance: Opening, Shift Change, and Closing
Managing Shift Flow
Maximizing Shift Potential
Optimizing Product Flow
Optimizing Workflows
Sustaining Standards Across Stores
Leading Management Teams
Coaching Financial Performance
Scaling Operational Excellence
Problem-Solving Basics
Finding the Root Cause
Change Leadership
Leading Through Disruption
Driving Innovation in Operations

Leadership: Customer Experience

Replying to Online Reviews
Coaching Customer Interactions
Preventing Repeat Customer Recovery Issues
Anticipating CX Breakdowns
Coaching the Customer Experience
Coaching Service Standards
Elevating the Customer Journey
Using Customer Feedback for Improvement
Improving Customer Experience Metrics
Creating Memorable Customer Experiences

Leadership: Leading People

Building Accountability
Delivering Coaching Conversations
Resolving Conflicts
Flexible Leadership
Leadership Essentials
Manager Communication Essentials
Manager Meetings
Motivating and Coaching
Recognizing and Rewarding Others
Leading with Gratitude
Delegating with Confidence
Leading Teams with Flexibility
Building Trust as a New Leader
Leading with Empathy
Coaching Conversations That Work
Conflict Resolution for Restaurant Leaders
Performance Management Fundamentals
Building Accountability on Your Team
Leading Managers with Flexibility
Building Bench Strength
Leading Multi-Generational Teams
Aligning Teams with Company Culture

Leadership: Developing People

Developing Leaders and Teams
Driving Learning Engagement
Empowering Hourly Team Members
Training Rollouts
Measuring Learning Impact
The Manager’s Role in Training
Engaging New Team Members
Cross-Training Strategies
Building a Flexible Workforce
Building a Trainer Community
Creating a Sustainable Training Program
Creating a Learning Culture
Coaching Future Leaders

Social Skills

Active Listening
Emotional Intelligence Essentials
Appearance and Professionalism
Email Etiquette
Giving and Receiving Feedback
Starting Conversations
Positive Energy
Communicating Under Stress

Recommendations for Custom Courses

Culture + Brand
Brand Story
Brand Culture
Making a Great Impression

Product
Product Knowledge (segmented by category)

Service
Steps of Service
Personalizing Service
Hospitality Essentials
Common Questions from Customers
Product Setup and Reset
Store Roles
Packaging Product
Order Pickup

POS
Processing Payment
Next Level POS Functions