Customer Service Basics
Audience
Team Members, Managers, Supervisors
Time to Complete
About 8 minutes
Languages
All
About this Course
Description
Learn how to warmly welcome customers, listen to their needs, handle complaints calmly, and provide quick, thoughtful service to enhance their experience and build lasting connections.
Competencies
- Welcome customers with a smile and offer small gestures of hospitality
- Listen carefully to understand customer needs and concerns
- Use clear and polite language to keep customers informed
- Stay calm, listen to complaints, and offer quick solutions
- Handle customer needs swiftly and anticipate their needs
Why You'll Love Our Pre-Built Content
- One-time purchase for a lifetime license
- Customize text + media - add or delete anything
- Translate into any language
- Industry-specific visuals and scenarios
- Publishing options: SCORM, xAPI/Tincan, Rise, LMS in-app authoring, print
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