Prebuilt Training Courses for Retail Teams

Learn general safety guidelines — preventing slips, trips, and falls, safe lifting techniques, appropriate attire, and essential safety terms.

Identify fire safety equipment, respond effectively to fire incidents, master fire evacuation procedures, and learn how to properly use a fire extinguisher.

Learn secure Wi-Fi practices, enhance awareness of email and phishing threats, implement strong password management, and reduce the risks of ransomware attacks.

Identify email, check, and phone scams, understand scam techniques, verify email authenticity, implement preventative measures, and master response protocols.

An introduction to Payment Card Industry (PCI) security standards, proper handling of personal data and credit card information, and when to collect and release personal employee information.

Safety strategies for managing an active shooter situation, providing assistance to others during emergencies, calling 911, and supporting law enforcement.

Essential emergency procedures to protect your team and customers, ensure compliance with OSHA requirements, and effectively manage crises in your business.

Prepare for medical emergencies, follow best practices for calling 911, master common emergency procedures, and understand protocols for managing illness outbreaks and pandemics.

Discover the types of ladders, understand duty ratings, learn proper setup and usage, follow safety guidelines, and master maintenance practices for safe operation.

Prevent slips, trips, and falls in the workplace, implement strategies to avoid injuries, and understand fall protection measures to maintain a safe working environment.

Explore proper safety practices, identify common causes of injuries, implement effective injury prevention measures, and master the best practices for using different types of box cutters.

Develop safe daily routines, practice effective handwashing and glove use, maintain personal hygiene to prevent contamination, and identify symptoms that may exclude team members from work.

Learn how to handle chemicals safely by understanding exposure risks, reading labels and Safety Data Sheets (SDS), using the right PPE, and following best practices to protect yourself and others.

Practical strategies to prevent theft, recognize warning signs, and contribute to a secure environment for both team members and customers.

Learn the signs of shoplifting and what to do (and not do) when you see it happen.

Learn what counts as internal loss, why honesty matters, and how to keep yourself and your team above the line.

Find out how to stay safe and calm when a customer gets upset or a scene starts to heat up.

Learn how to write up an incident the right way so the store has a clear, true record of what happened.

Learn how to handle bag checks and exit steps in a way that is kind, fair, and follows store rules.

Adjust staffing levels, understand manager roles during shifts, follow the customer path for enhanced service, communicate effectively with the team, and maintain the desired ambiance.

Use your 5 senses along the customer journey to explore how ambiance and mood influence perceptions. Strive for consistency while gathering feedback for continuous improvement.

Warmly welcome customers, listen to their needs, handle complaints calmly, and provide quick, thoughtful service to enhance their experience and build lasting connections.

Build and maintain strong customer relationships through communication, empathy, and personalized service.

Gain the essential skills for handling phone calls professionally and courteously, creating a positive first impression for customers.

Assess customers' knowledge and provide tailored guidance based on their needs, so first-time, repeat, and highly knowledgeable customers all receive the right level of service.

Build communication skills from the beginning. Start casual, common, and difficult conversations while building rapport, teamwork, and customer satisfaction.

Learn general practices for engaging and assisting those with disabilities.

Learn kind, safe ways to talk with unhoused people in and around the store. Set clear limits, keep everyone safe, and know when to ask a manager for help.

Fully engage with speakers, remove distractions, and respond thoughtfully. Improve communication with customers and team members.

Learn how to spot when a customer needs help and walk up in a way that feels kind, not pushy.

Learn how to look up prices, answer common questions, and help customers fast without leaving them hanging.

Learn how to use the inventory tool to find out if an item is in stock here or at a nearby store.

Learn how to walk customers to what they need so they never feel lost or left behind.

Learn how to find online orders, check IDs, and hand off pickups so customers leave happy and on time.

Learn how to help customers place, track, or fix online orders while they are in the store.

Understand why customers get upset, identify when manager intervention is necessary, implement effective resolutions, and follow up to prevent future issues and maintain satisfaction.

Turn your brand's story into a reason to buy. Learn how to share what your brand stands for, link it to your products, and use short, true stories to get customers excited.

Find out what customers want before you sell. Learn how to ask good questions, listen close, and pick up on clues so you can point each customer to the right products.

Help customers choose with ease. Learn how to match products to what they need, tell them why a product fits, and give clear picks that leave them happy with what they buy.

Grow each sale by adding items that go with what customers buy. Learn how to spot good add-ons, pick the right time to ask, and make tips that feel helpful.

Help customers find things they didn't come in for. Learn how to link items from across the store, ask questions that uncover bigger needs, and grow the sale while you help.

Talk about price in a way that builds trust. Learn how to show the value behind a product, answer price worries with ease, and help customers see why it's worth it.

Win trust by knowing your products well. Learn how to talk about them with ease, answer questions in an honest way, and use what you know to help customers feel sure.

Use deals and discounts to sell more. Learn how to explain today's offers in clear words, match them to what customers want, and use savings as a reason to buy now.

Let customers see and feel a product before they buy. Learn how to set up demos and try-ons, show off the best features, and turn hands-on time into a sale.

Build bonds that bring customers back. Learn how to connect with people, remember your regulars, and earn loyalty through trust so customers keep coming back.

Use your loyalty program to grow repeat sales. Learn how to explain the perks, sign customers up fast, and use rewards to give people a reason to come back again.

Use a safe for secure cash management, manage cash drawers safely, follow cash handling guidelines, and implement strategies to prevent theft and protect financial assets.

Get comfortable on the point-of-sale (POS) system. Learn how to ring up sales, take different kinds of payment, and fix small mistakes so checkout stays quick and smooth.

Add deals and discounts the right way at checkout. Learn how to enter codes and coupons, follow the rules for each deal, and show customers what they save on every sale.

Handle returns and swaps with ease. Learn how to follow store rules, make refunds and swaps in the system, and keep customers happy even when they bring something back.

Start and end your shift with a clean drawer. Learn how to count and set up cash, follow the steps during the day, and close out so the numbers match every time.

Sell age-restricted items the legal way. Learn which items need an age check, how to check IDs, and how to say no in a calm way so you protect customers, yourself, and the store.

Open the store and set the team up for a strong day. Learn the opening checklist, how to get the floor ready, and how to get systems and people in place before the first customer.

Close the store the right way each night. Learn the closing checklist, how to lock up cash and doors, and how to reset the floor so the next shift opens to a clean store.

Stay on top of your day with ease. Learn how to put tasks in order, use checklists and tools, and mix helping customers with getting work done so each shift runs smooth.

Learn how to bag items the right way and hand them off so customers leave with a smile.

Find out how to keep the checkout line moving, call for help, and turn long waits into good moments.

Take in deliveries the right way. Learn how to check shipments against the order, look for damage, log what comes in, and put new stock away so your counts stay right.

Keep products fresh and easy to find. Learn safe ways to store items, how to use older stock first (first-in, first-out, or FIFO), and how to keep older goods moving to cut waste.

Keep shelves full and easy to shop. Learn how to stock and front products, spot what needs a refill, and restock fast so customers always find what they came for.

Set up displays just as planned. Learn how to read a planogram, place products in the right spots, and keep shelves matching the map so the store looks sharp and sells more.

Build displays that catch the eye and sell. Learn how to set them up, follow store rules, and keep them clean and full so featured products always look their best.

Get comfortable with the tools that track your stock. Learn how to use scanners and stock software, look up products, and update counts so your numbers stay right and easy to trust.

Get ready for stock counts and run them with ease. Learn how to prep the store, count stock the right way, and report what you find so your counts match what's on the shelves.

Protect your store's stock and profits. Learn how to watch stock levels, spot signs of shrink (lost or stolen goods), and take the right steps to report and cut down on loss.

Learn where signs go, how they should look, and how to match each sign to the right product.

Find out how to use the handheld or RF scanner to print new signs and swap old ones the right way.

Learn how to pull products to the front of the shelf so the store always looks full and neat.

Learn how to keep the front of the store and window displays bright, clean, and ready to pull shoppers in.

Find out how to take down old sets and build new ones for each season or big sale.

Learn how to put up balloons, point-of-purchase signs, and store décor that match the brand look.

Learn how to walk the store with fresh eyes, spot what needs fixing, and hand off a clean store to the next shift.

Talk about your products with ease. Learn the key words from your field so you can speak to customers in a clear way, answer their questions, and sound like the expert you are.

Know what your products are made of and why it counts. Learn to name common materials, tell what they're good for, and help customers pick the right one for how they'll use it.

Turn tags and labels into quick answers. Learn how to read product tags, care symbols, and packages so you can share sizes, materials, and care tips with ease.

Show customers why a product is right for them. Learn how to spot key features, turn them into real wins, and tell each customer what they gain so they feel good about buying.

Help customers choose between products that look alike. Learn how to compare them side by side, explain the differences that count, and guide each one to the best fit.

Keep customers excited about what's new. Learn how to stay up to date on new and seasonal products, show off their best features, and build buzz that brings customers back.

Give customers the facts they need after the sale. Learn how to explain warranties, return options, and product care so customers know what to expect and trust your advice.

Introduce and explore guidelines from key employment laws: FMLA, ADA, COBRA, USERRA, and Equal Employment Opportunity (EEO) regulations.

Learn to prevent and address workplace violence — discover the types, recognize warning signs, and follow best practices for a safe and supportive environment for all team members.

Create engaging, welcoming orientations that boost new-hire retention and productivity. Balance hospitality and service, set clear expectations, and foster an inclusive environment for new team members.

Recognize, prevent, and address bullying in the workplace to foster a respectful and supportive environment for all team members.

Learn best practices for conflict resolution and follow a structured process to address and resolve disputes constructively with team members and customers. Identify when to involve a manager if a situation escalates.

Introduce and explore the guidelines of the Fair Labor Standards Act (FLSA), understand compensable time and proper time recording, learn about breaks, meals, and breaks for nursing mothers, and familiarize yourself with child labor regulations.

Learn about different types of hate groups, the importance of a zero-tolerance policy, master strategies for confronting hate groups and other unwanted customers, develop techniques to diffuse tense situations, and follow safety protocols.

Understand what constitutes workplace harassment, when it becomes unlawful, and how to respond. Recognize different forms of harassment, the legal standards involved, and how harassment impacts individuals and the workplace.

Recognize and prevent workplace discrimination by understanding legal protections, identifying discriminatory behaviors, and learning how to create a respectful, inclusive environment. Explore real-life scenarios, protected classes, and the serious consequences of discrimination.

Understand what constitutes sexual harassment — different forms, legal definitions, and real-world examples. Recognize, prevent, and respond to sexual harassment in the workplace, with a focus on building a respectful and safe environment for all team members.

Recognize and prevent hostile work environments by understanding the legal definitions, identifying inappropriate behaviors, and learning how to create a respectful and productive workplace. Explore real-world scenarios and strategies for addressing issues before they escalate.

Recognize and prevent abusive conduct in the workplace. Learn the differences between unpleasant behavior and abusive conduct, understand the legal definitions, and explore real-world examples of what constitutes a hostile work environment.

Prevent and address retaliation in the workplace. Recognize retaliatory behaviors, understand legal protections, and explore real-life examples of how retaliation can harm individuals and teams. Learn how to respond appropriately to complaints of harassment or discrimination.

Develop tools to take action and report incidents of discrimination, harassment, and abusive conduct in the workplace. Learn how to respond, document, and report incidents to create a safe, respectful work environment for all team members.

Create a positive, respectful, and inclusive workplace where all team members feel safe and supported. Develop key behaviors like respectful communication and active listening, and learn how to handle harassment or discrimination complaints in a fair and timely manner.

Define diversity, equity, and inclusion in the workplace, explore diversity trends across different groups, understand the impact of stereotypes and prejudice, and learn how inclusion differs from diversity.

Gain an overview of DEI in the workplace, learn DEI best practices, and understand the importance of promoting DEI to create a more inclusive, equitable, and productive environment.

Define unconscious bias and its impact, learn to recognize biases that influence decision-making, develop skills to overcome these biases, and build relationships through fair and inclusive practices.

Learn the importance of taking action, understand the bystander effect, craft an effective response plan, and embrace the role of an upstander to foster a proactive and supportive environment.

Understand the differences between sexual orientation, gender identity, and gender expression. Learn best practices for creating a safe and inclusive workplace for team members and customers, and recognize terms and phrases to use or avoid.

Discover the importance of clear and inclusive signage, uphold a zero-tolerance policy against discrimination and harassment, recognize the benefits of hiring a diverse team, and encourage inclusive language.

Foster positive energy to enhance team morale, productivity, and overall workplace culture. Strategies to create an environment that motivates and supports your team.

Follow our growing curriculum as we teach teams how to work together and socialize, with versions for both native English speakers and native Spanish speakers.

Confidently count cash, give correct change, and keep your drawer organized — the essentials for handling money accurately and following company procedures during every transaction.

Calculate total labor and labor costs across departments, measure productivity, explore scheduling techniques for maximum profitability, and adapt to fluctuations in labor needs.

Purpose of sales forecasting, identify key influences on accurate predictions, develop a robust sales forecast, and understand how to react to variances between forecasted and actual sales.

Create effective schedules that balance the needs of your team with the demands of the business. Understand peak hours, manage labor costs, and handle schedule changes efficiently.

Build strong, effective relationships with vendors to improve supply chain management. Best practices for communication, negotiation, and maintaining productive partnerships.

Understand how inventory affects profitability, learn effective strategies for counting inventory accurately, and gain skills in entering and calculating inventory to optimize stock management.