Prebuilt Training Courses for Food + Beverage Teams

Introduce and explore the guidelines of the Fair Labor Standards Act (FLSA), understand compensable time and proper time recording, learn about breaks, meals, and breaks for nursing mothers, familiarize yourself with child labor regulations, and gain insight into tipped pay, tip reporting, sidework pay, and tip pools.

Introduce and explore guidelines from key employment laws: FMLA, ADA, COBRA, USERRA, and Equal Employment Opportunity (EEO) regulations.

Learn about different types of hate groups, the importance of a zero-tolerance policy, master strategies for confronting hate groups and other unwanted guests, develop techniques to diffuse tense situations, and follow safety protocols.

Learn to prevent and address workplace violence — discover the types, recognize warning signs, and follow best practices for a safe and supportive environment for all team members.

Create engaging, welcoming orientations that boost new-hire retention and productivity. Balance hospitality and service, set clear expectations, and foster an inclusive environment for new team members.

Learn best practices for conflict resolution and follow a structured process to address and resolve disputes constructively with team members and guests. Identify when to involve a manager if a situation escalates.

Recognize, prevent, and address bullying in the workplace to foster a respectful and supportive environment for all team members.

Develop the skills to safely and effectively manage aggressive behavior in the workplace, providing a calm and secure environment for everyone.

Learn to recognize and manage your emotions, show empathy toward others, and use problem-solving skills to resolve conflicts and build positive relationships.

Understand the essentials of government inspections and licensing to keep your restaurant compliant and running smoothly.

Learn how to effectively manage repair and maintenance tasks to keep your restaurant equipment and facilities in top condition.

Gain the knowledge to identify, assess, and mitigate risks in your restaurant, providing a safe and secure environment for both team members and guests.

Understand how to handle workplace injuries, report and document incidents, and guide team members through workers' compensation claims. Learn key steps for compliance, supporting injured workers, and preventing future accidents.

Learn why lawmakers set Fair Workweek rules and how they give workers steady schedules. Discover clear rights for early schedule posting, extra pay for late changes, rest between shifts, and first access to open hours.

Learn why lawmakers set Fair Workweek rules and how they give workers steady schedules. Lean managers' role in early schedule posting, extra pay for late changes, rest between shifts, and first access to open hours.

Master the fundamentals of ADA compliance to make sure your restaurant provides equal access, avoids costly legal penalties, and creates a welcoming dining experience for all patrons. Learn to identify and remove common barriers in seating, service, and facility design.

Learn the importance of taking action, understand the bystander effect, craft an effective response plan, and embrace the role of an upstander to foster a proactive and supportive environment.

Understand what constitutes workplace harassment, when it becomes unlawful, and how to respond. Recognize different forms of harassment, the legal standards involved, and how harassment impacts individuals and the workplace.

Recognize and prevent workplace discrimination by understanding legal protections, identifying discriminatory behaviors, and learning how to create a respectful, inclusive environment. Explore real-life scenarios, protected classes, and the serious consequences of discrimination.

Understand what constitutes sexual harassment — different forms, legal definitions, and real-world examples. Recognize, prevent, and respond to sexual harassment in the workplace, with a focus on building a respectful and safe environment for all team members.

Recognize and prevent hostile work environments by understanding the legal definitions, identifying inappropriate behaviors, and learning how to create a respectful and productive workplace. Explore real-world scenarios and strategies for addressing issues before they escalate.

Recognize and prevent abusive conduct in the workplace. Learn the differences between unpleasant behavior and abusive conduct, understand the legal definitions, and explore real-world examples of what constitutes a hostile work environment.

Prevent and address retaliation in the workplace. Recognize retaliatory behaviors, understand legal protections, and explore real-life examples of how retaliation can harm individuals and teams. Learn how to respond appropriately to complaints of harassment or discrimination.

Develop tools to take action and report incidents of discrimination, harassment, and abusive conduct in the workplace. Learn how to respond, document, and report incidents to create a safe, respectful work environment for all team members.

Create a positive, respectful, and inclusive workplace where all team members feel safe and supported. Develop key behaviors like respectful communication and active listening, and learn how to handle harassment or discrimination complaints in a fair and timely manner.

Define diversity, equity, and inclusion in the workplace, explore diversity trends across different groups, understand the impact of stereotypes and prejudice, and learn how inclusion differs from diversity.

Gain an overview of DEI in the workplace, learn DEI best practices, and understand the importance of promoting DEI to create a more inclusive, equitable, and productive environment.

Define unconscious bias and its impact, learn to recognize biases that influence decision-making, develop skills to overcome these biases, and build relationships through fair and inclusive practices.

Discover the importance of clear and inclusive signage, uphold a zero-tolerance policy against discrimination and harassment, recognize the benefits of hiring a diverse team, and encourage inclusive language.

Understand the differences between sexual orientation, gender identity, and gender expression. Learn best practices for creating a safe and inclusive workplace for team members and guests, and recognize terms and phrases to use or avoid.

Learn the importance of taking action, understand the bystander effect, craft an effective response plan, and embrace the role of an upstander to foster a proactive and supportive environment.

Adjust staffing levels, understand manager roles during shifts, follow the customer path for enhanced service, communicate effectively with the team, and maintain the desired ambiance.

Use your 5 senses along the customer journey to explore how ambiance and mood influence perceptions. Strive for consistency while gathering feedback for continuous improvement.

Understand why customers get upset, identify when manager intervention is necessary, implement effective resolutions, and follow up to prevent future issues and maintain satisfaction.

Create positive wait experiences, manage waitlists effectively, and accurately determine and communicate wait times to customers.

Learn strategies for encouraging teamwork, engage in scenario-based exercises to teach collaboration, and understand the importance of leading by example to foster a cohesive environment.

Warmly welcome customers, listen to their needs, handle complaints calmly, and provide quick, thoughtful service to enhance their experience and build lasting connections.

Build and maintain strong customer relationships through communication, empathy, and personalized service.

Describe product options, handle dietary restrictions, and make personalized recommendations to create a great dining experience and build relationships with customers.

Gain the essential skills for handling phone calls professionally and courteously, creating a positive first impression for customers.

Master the skills needed to guarantee accuracy and satisfaction in takeout and delivery orders, enhancing customer loyalty.

Assess customers' knowledge and provide tailored guidance based on their needs, so first-time, repeat, and highly knowledgeable customers all receive the right level of service.

Deliver fast, friendly, and accurate service in the drive-thru, using suggestive selling and keeping things clean and organized.

Develop the skills to anticipate and meet customers' needs, enhancing their experience and building lasting satisfaction in any service environment.

Gain essential skills in restaurant hospitality to deliver exceptional customer experiences and build lasting relationships.

Learn how to read and manage customer queues effectively to improve service flow and customer satisfaction.

Understand and design the customer journey to create seamless and satisfying experiences from start to finish.

Learn general practices for engaging and assisting those with disabilities.

Learn how to take and pack orders correctly by following key steps. Avoid common mistakes and work closely with your team to deliver accurate orders to guests in the drive-thru.

Learn how to deliver hospitality and personalized service in the drive-thru. Build guest trust through warm greetings, accurate orders, and friendly recommendations that enhance the guest experience.

Learn general safety guidelines — preventing slips, trips, and falls, safe lifting techniques, appropriate attire, and essential safety terms.

Identify fire safety equipment, respond effectively to fire incidents, master fire evacuation procedures, and learn how to properly use a fire extinguisher.

Handle knives safely, master proper sharpening techniques, and follow effective knife cleaning procedures to maintain kitchen safety and efficiency.

Learn secure Wi-Fi practices, enhance awareness of email and phishing threats, implement strong password management, and reduce the risks of ransomware attacks.

Identify email, check, and phone scams, understand scam techniques, verify email authenticity, implement preventative measures, and master response protocols.

An introduction to Payment Card Industry (PCI) security standards, proper handling of personal data and credit card information, and when to collect and release personal employee information.

Safety strategies for managing an active shooter situation, providing assistance to others during emergencies, calling 911, and supporting law enforcement.

Essential emergency procedures to protect your team and customers, ensure compliance with OSHA requirements, and effectively manage crises in your business.

Prepare for medical emergencies, follow best practices for calling 911, master common emergency procedures, and understand protocols for managing illness outbreaks and pandemics.

Discover the types of ladders, understand duty ratings, learn proper setup and usage, follow safety guidelines, and master maintenance practices for safe operation.

Learn the essential Lockout/Tagout procedures to safely control hazardous energy during equipment maintenance, protecting yourself and your team from accidents.

Prevent slips, trips, and falls in the workplace, implement strategies to avoid injuries, and understand fall protection measures to maintain a safe working environment.

Explore proper safety practices, identify common causes of injuries, implement effective injury prevention measures, and master the best practices for using different types of box cutters.

Learn how to prevent fall-related injuries by understanding fall risks, using proper PPE, inspecting Personal Fall Arrest Systems (PFAS), and responding safely if a fall occurs.

Learn how to protect your hands on the job by identifying hazards, using the right PPE, following safe work practices, and responding to injuries the right way.

Learn how to handle chemicals safely by understanding exposure risks, reading labels and Safety Data Sheets (SDS), using the right PPE, and following best practices to protect yourself and others.

Learn how to stay safe around machines by identifying different types of machine guards, using emergency stop procedures, and following best practices for inspecting and operating equipment with guards in place.

Learn how to identify, assess, and respond to incidents in the workplace, guaranteeing safety and proper communication while accurately documenting each event.

Learn how to safely operate manual and electric pallet jacks, identify workplace hazards, secure loads properly, and follow best practices to prevent injuries. Understand the importance of personal protective equipment (PPE), pre-use inspections, and emergency procedures to maintain a safe working environment.

Learn the fundamentals of how electricity works, the hazards associated with electrical use, and essential safety practices to prevent injuries. Understand the dos and don'ts of using electricity safely, how to respond to electrical malfunctions and emergencies, and the proper steps to treat electrocution victims.

Learn how to safely operate forklifts, identify potential hazards, and follow best practices for navigation and load handling. Understand the importance of pre-use inspections, personal protective equipment (PPE), and emergency procedures to ensure a safe and efficient work environment.

Gain an overview of the food flow in food service, understand the key roles of team members in food handling, and learn how to move efficiently through food stations to optimize service.

Develop safe daily routines, practice effective handwashing and glove use, maintain personal hygiene to prevent contamination, and identify symptoms that may exclude team members from work.

When and how to wash hands effectively, follow a video tutorial on proper handwashing, and master best practices and procedures for wearing gloves to maintain hygiene and safety.

General storage best practices, proper methods for storing raw proteins, food labeling procedures, safe product rotation techniques, and how to store chemicals safely.

Minimum safe cooking temperatures, proper techniques for measuring temperature, the significance of the temperature danger zone, and best practices for safely cooling and holding food.

Learn about food intolerances and allergies, identify common allergens, respond to severe reactions, and communicate effectively to prevent contamination, allergic reactions, and cross-contact.

Understand the difference between cleaning and sanitizing, explore types of cleaners and sanitizers, ensure compliance with health regulations, and master effective techniques.

How food becomes contaminated, proper handling of ready-to-eat foods, and techniques to prevent cross-contamination, ensuring food safety and compliance with health regulations.

Understand the definition of a safe establishment, partner effectively with health inspectors, follow best practices during inspections, implement follow-up procedures, and practice scenario-based training.

Overview of Dram Shop Laws, legal obligations for serving alcohol, ID verification procedures, alcohol's effects, denying service, and safe alcohol service techniques.

Explore the guidelines for identifying permitted Halal foods, recognize prohibited Haram foods, and master safe storage and cooking procedures for compliance with Halal dietary laws.

Explore the Kosher certification process, understand Kosher food categories and beverage regulations, learn about the slaughtering process, and master proper storage and cooking procedures.

Learn about the HACCP food safety management system designed to identify potential hazards during food production and prevent food safety issues at critical points.

Overview of the dishwashing process, learn how to properly set up and organize a 3-compartment sink, and master the cleaning procedure for effective dishwashing.

Practical strategies to prevent theft, recognize warning signs, and contribute to a secure environment for both team members and guests.

Use a safe for secure cash management, manage cash drawers safely, follow cash handling guidelines, and implement strategies to prevent theft and protect financial assets.

Confidently count cash, give correct change, and keep your drawer organized — the essentials for handling money accurately and following company procedures during every transaction.

Calculate the cost of goods sold (COGS) for different departments, develop strategies for pricing food and beverages, and understand how to calculate labor costs and their impact on profitability.

Understand how inventory affects COGS, learn effective strategies for counting inventory accurately, and gain skills in entering and calculating inventory to optimize stock management.

Define waste and its common causes, understand the importance of monitoring waste, learn best practices for receiving and storing goods, investigate root causes, and explore strategies to reduce comps.

Purpose of purchasing and prep pars, calculate and adjust pars based on demand, recognize the variables that affect par levels, determine purchase and prep quantities, and explore usage-based systems.

Calculate total labor and labor costs across departments, measure productivity, explore scheduling techniques for maximum profitability, and adapt to fluctuations in labor needs.

Purpose of sales forecasting, identify key influences on accurate predictions, develop a robust sales forecast, and understand how to react to variances between forecasted and actual sales.

Create effective schedules that balance the needs of your team with the demands of the business. Understand peak hours, manage labor costs, and handle schedule changes efficiently.

Define and monitor prime costs, labor costs, and Cost of Goods Sold (COGS). Interpret P&L reports and take action when prime costs fall outside of target ranges.

Build strong, effective relationships with vendors to improve supply chain management. Best practices for communication, negotiation, and maintaining productive partnerships.

Place accurate, timely orders that keep the restaurant running smoothly. See how menu items, inventory, and freshness all connect to what gets ordered, and follow the right steps with confidence.

Master the process of receiving beverage orders, from accurate inventory checks to proper storage, for quality control and efficient stock management.

Learn about pay models in the restaurant industry, including how tips and service charges affect employee earnings and business operations. Understand tipping systems, service charges, and related labor laws.

Learn the essentials of payroll and accounting for restaurants, including wage calculations, tax reporting, and compliance with labor laws. Understand how to manage payroll systems and track expenses to maintain profitability.

Learn how to effectively manage purchasing in your restaurant by building and updating order guides, adjusting pars based on usage, and managing inventory for shelf life and storage.

Fully engage with speakers, remove distractions, and respond thoughtfully. Improve communication with guests and team members.

Build communication skills from the beginning. Start casual, common, and difficult conversations while building rapport, teamwork, and customer satisfaction.

Foster positive energy to enhance team morale, productivity, and overall workplace culture. Strategies to create an environment that motivates and supports your team.

Follow our growing curriculum as we teach teams how to work together and socialize, with versions for both native English speakers and native Spanish speakers.

Learn how to communicate effectively during high-pressure situations. Develop skills to help you stay calm, clear, and focused when stress levels rise, making sure you lead your team with confidence and maintain productive communication.