Learning | LX Project Evaluation + Testing

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Learning | LX Project Evaluation + Testing

Learning | LX Project Evaluation + Testing

Your Challenges

You move from training project to training project and never have time to see the impact or ways it can be improved.

You want to show executive leadership the ROI to operation metrics and how training is tied to success.

You want to see if you’re losing ground on training in the field.

You’ve rolled out new training to the field but don’t know what the field thinks, if it’s being supported, what impact it’s having on the business success, and when and if it should be updated.

You want to back up Field Trainers with extra support and validate their observations.

You want to improve agility by analyzing feedback, developing alternative versions of training programs, and testing them in select locations or markets.

Our Solutions

Phase 1: Evaluating Training Initiatives

Reaction (during implementation)

Collect immediate feedback using NPS and detailed surveys.
Option: Modern Training can create remote focus groups to gather feedback from field training, multi-unit manager, manager, and frontline team member representatives.
Option: Modern Training can perfrom field interviews and observations to analyze how training is rolled out, received, and sustained, boosting your ROI on training initiatives.

Learning (1-60 days from implementation)

Collect feedback from managers on performance changes (speed, quality, standards) compared to before training.
Monitor learning activity and analytics.

Application (30-180 days from implementation)

Track success metrics like CX scores, sales, productivity, and waste.
Option: Continue field surveys and performance evaluation feedback.

Results

Compare data pre-implementation and assess the LX impact.
Report on impact and potential improvements.

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Phase 2: Develop and Test Variations

Develop Content

Identify changes to existing content and shifts to different content formats.
Develop the content.

Test Variations

Define test parameters such as locations, stakeholders, implementation, communication, and feedback + evaluation.
Track success metrics, conduct field observations, and gather feedback.
Evaluate and report on the test results.
Facilitate next steps, such as scaling successful variations.

How do you contribute to the success of this service?

Provide access to data and define/support field observation and survey methods.
Define objectives that align LX with CX and other KPIs.
Review reports as Modern Training provides them and align on next steps.
Support the development and testing of LX versioning.

Why Choose Us?

We have the operations experience on our team to know where to look for opportunities and hit the ground running.

We’ve developed best practices for learning and operations that help you level up quickly and avoid roadblocks.

Getting strategic planning, analysis, content development, and project management in one place reduces costs and streamlines planning and feedback.