We now offer Learning Experience (LX) Assessments, where we compile information on your training programs, brand and operating standards, and Customer Experience (CX) data to see where they align and where they don’t, informing you where there are opportunities to impact operations and profitability through changes to your LX. 

Review Training Programs

Our team reviews documents, spreadsheets, presentations, digital learning, videos, SOPs, and other materials. 

We request and review the positions, competencies, and skill groups for your teams. 

We catalog and organize that information into a streamlined presentation.

Option: Upgrade to include private LX data and insights from a 3rd party LMS vendor like Crunchtime, Schoox, or Opus in our report.

Research Brand Identity and Customer Experience

We review public sources like your website, social media, and customer reviews to get a sense of your brand promise and how well your customers believe you’re executing it. 

We catalog and organize a sample of that information into a streamlined presentation.

Option: Upgrade to include your internal CX data and insights from a 3rd party vendor like SMG in our report.

Report

We compare your LX (Learning Experience) and CX (Customer Experience) execution, providing a full evaluation of your current state of training.

Option: Upgrade to include onsite visits to observe operations and conduct field interviews.