Training Built for Hotel Teams
Course List
Updates coming soon. Contact us for more information!
All Staff
Brand Awareness
Human Trafficking Prevention
First Impressions
Personal Presentation and Dress Code
The Art of Conversation
Cultural Etiquette
Dealing with Problems + Guest Complaints
Introduction to the Hotel Industry
Concierge/Front Desk
Concierge + Desk Etiquette
Reading the Queue
Making Experiential or Dining Reservations
Unusual Requests
Arranging Transport
Personal Shopping + Luxury
Finishing Touches
Upselling Rooms and Services
Local Area Knowledge Basics
Porter/Valet
Bell Boy + Porter Etiquette
Door Etiquette
Greeting Guests
Valet
Packing and Unpacking
Housekeeping + Laundry
Rooms and Laundry
Housekeeping Tools
Housekeeping Techniques
Housekeeping Areas
- Lobby
- Guest Rooms
- Common Areas
- Non-public Areas
- Exterior
Special Surface Care
Turndown Service
Flower Arranging
Window Care
Pet Care
Laundry + Personal Item Care
Laundry
Care of Fine Garments
- Silk
- Wool
- Lace
Ironing and Pressing
Steaming
Folding
Mending of Clothes
Shoe Polishing, Care, and Storage
Handbag Care, Maintenance, and Storage
Wardrobe Management
Dry Cleaning
Spa/Wellness/Dining
Recommending Services
Cross-departmental Hospitality Etiquette
Coordinating Guest Services
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