Training Built for Retail Teams
Course List
Updates coming soon. Contact us for more information!
Safety
Personal Hygiene
Physical Safety
Slips, Trips, and Falls
Box Cutter Safety
Chemical Handling
Fire Safety and Prevention
Illness and Injury Basics
Customer Experience
Customer Service Basics
Active Listening*
Starting Conversations*
Phone Etiquette
Understanding Customer Types
Helping ADA Customers*
Interacting with Unhoused People*
Anticipating Customer Needs*
POS + Operational Basics
POS Basics
Handling Cash
Promotions and Discounts
Returns and Exchanges
Opening and Closing the Register
Age-Restricted Sales
Opening the Store
Closing the Store
Daily Task Management
Merchandising and Inventory
Receiving Best Practices
Storage and Rotation
Stocking and Restocking Basics
Planograms
Display Setup and Maintenance
Using Inventory Tools
Inventory Counts and Preparation
Tracking Stock and Shrink
Product Knowledge
Industry + Product Vocabulary
Common Materials and Their Qualities
How to Read Tags, Labels, and Packaging
Identifying Key Product Features + Benefits
Comparing Products
New Arrivals + Seasonal Products
Warranty, Returns, and Care Information
Sales Skills
Brand Storytelling
Discovering Customer Needs
Recommending the Right Product
Recommending Add-On Sales
Cross-Selling Techniques
Talking About Price + Value
Building Trust Through Product Knowledge
Selling with Promotions and Discounts
Selling Through Product Demos or Try-Ons
Relationship-Based Selling
Leveraging Loyalty Programs
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