Guest Recovery
Audience
Team Members, Managers, Supervisors
Time to Complete
About 5 minutes
Languages
All
About this Course
Description
Understand why guests get upset, identify when manager intervention is necessary, implement effective resolutions to address concerns, and follow up to prevent future issues and maintain guest satisfaction.
Competencies
- Identify why guests get upset
- Identify when managers need to step in
- Find and implement resolutions to the problem
- Follow up with guests and team members to prevent future problems
Why You'll Love Our Pre-Built Content
- One-time purchase for a lifetime license
- Customize text + media - add or delete anything
- Translate into any language
- Industry-specific visuals and scenarios
- Publishing options: SCORM, xAPI/Tincan, Rise, LMS in-app authoring, print
Service More courses from this group...
Atmosphere and Experience
Running a Shift
Building Customer Relationships
Reach out for more information
Follow Us
Follow Us
© 2025 Modern Training & Development, Inc.